Aquacave sent broken product and refuse to refund

[CaptainAndy]

So I purchased two Klir Filters and on arrival both have previously been opened with parts missing.

The product is a piece of junk anyway.

They refuse to allow me to return. Many emails sent and when I called they said they couldn't find my orders

I have never had such a poor experience in my 50+ years of fishkeeping.

Contacted my credit card company for a refund

 

[coralfishreef]

Try reaching out to Coralvue directly. Coralvue will probably assist you with replacements.

 

[ChrisV]

I had a bad experience with aquacave years back and refuse to buy from them.

 

[highfive52]

Try reaching out to Coralvue directly. Coralvue will probably assist you with replacements.

Coralvue have replaced broken brs stuff. I mail it in with invoice and pics of box. They were awesome

 

[highfive52]

Coralvue is gonna dominate this hobby in the future. Carlos is in his game. Amazing customer service. They even called on a Sunday to get icecaps on cloud. Dedication