Looking to get second opnion on these glass chips...

[MrX]

120g of water all over the floor is VERY VERY BAD!!
Not worth the risk. Every time you leave the house that will be on your mind

New tank at no charge, period!

Make it two so I can get back in the hobby for cheap when you give me one.

 

[higorc]

Well guys, thanks for all the input on this. I'm still not 100% sure what I will do.

After a lot of back and forth with Cadlights, they have at least done their part. They have offered me 60% refund or built me another tank. I am trying to take every part of this experience into consideration.

They have said repeatedly that there is no "structural" damage to the tank, and that their warranty still stands due to the fact these are shallow chips at the end of the glass panels and because they have never seen a tank fail due to it.

Everyone's opinion hasn't gone unheard. I even stopped at a glass shop and explained to them the issue at hand. Even though they couldn't say for sure that it has compromised the tank’s integrity, they said this kind of damage is unlikely to crack a whole ½” glass panel even in a tank.

I will do more research on this and make an educated decision with all the facts about this kind of problem/situation. If I do decide to keep the tank, I will be ready to live with any consequences thereafter.




PS: Mr.X - If the tank breaks I can't say I will sell you my equipment cheap, but I will make it easier for you to get back in by maybe pooling an order for a couple of new tanks!

Thanks everyone
Higor

 

[MrX]

PS: Mr.X - If the tank breaks I can't say I will sell you my equipment cheap, but I will make it easier for you to get back in by maybe pooling an order for a couple of new tanks!

I wasn't looking for your equipment... I was joking that if you got a replacement tank you should tell them you want two, and then give me one.

60% refund isn't too bad if you can live with the dings. More money for other stuff!

 

[higorc]

I wasn't looking for your equipment... I was joking that if you got a replacement tank you should tell them you want two, and then give me one.

60% refund isn't too bad if you can live with the dings. More money for other stuff!

LOL U got it Mr. X... U know, I always thought weird reading ur name... "Mr. X" Sounds menacing, mysterious... Cool though

 

[Bobbofin]

So is CADLIGHTS going to pay for the $30,000 of damage that a 120 gallon tank failure will cause? I wouldn't trust it. You paid for a "new" tank not a damaged tank. 15 gallons of RODI water caused $10,000 of damage to my downstairs neighbor's house. Thank God for insurance.

 

[mnavick]

Granted big difference between auto glass and aquarium glass but with auto 1 "chip" can create a crack from left to right!

 

[yukyuklee]

So is CADLIGHTS going to pay for the $30,000 of damage that a 120 gallon tank failure will cause? I wouldn't trust it. You paid for a "new" tank not a damaged tank. 15 gallons of RODI water caused $10,000 of damage to my downstairs neighbor's house. Thank God for insurance.

I guess a lot of people took the 60% for them to have the guts to offer that. When I buy something "New" its suppose to look mint lol... I would of smashed the tank and told them it came crumbled and its non fixable...

 

[higorc]

Not arguing any that guys. If I do decide and take the refund, Cadlights is off the hook. It's my choice and ultimately my decision. It's very easy to say do this and do that. And I do respect everyones suggestions/opnions, that's why I am here and posted this in the first place.

I have asked for solid reasons and fact as to "WHY" these cracks would fail. No one has been able to give me any. I would be taking a gamble on it holding off as I would on it failing as far as I see it.

If I can get a $2000 set up for $800 and be willing to make an educated guess in it's integrety and take the risk, it might be worth it. Maybe not for one person but it might be for some one else (or me in this case). Now if it breaks, I learned my lesson. It all comes down to "risk and rewards" as it would in any gamble.

For me, if the tank breaks with in the next year, they will replace it. And I have to deal with the aftermath... If it lasts longer, I won...

Please call me crazy!!! It's just my "thought process"... All that being said, I am not sure what exactly I will do...


Thanks so much guys
Higor

 

[mchartier]

Not arguing any that guys. If I do decide and take the refund, Cadlights is off the hook. It's my choice and ultimately my decision.

If you kept the tank are you saying that if you take the refund their warranty does not exist anymore?

I have asked for solid reasons and fact as to "WHY" these cracks would fail. No one has been able to give me any. I would be taking a gamble on it holding off as I would on it failing as far as I see it.

Rock falls and hits the chip making it bigger?

If I can get a $2000 set up for $800 and be willing to make an educated guess in it's integrety and take the risk, it might be worth it. Maybe not for one person but it might be for some one else (or me in this case). Now if it breaks, I learned my lesson. It all comes down to "risk and rewards" as it would in any gamble.

For me, if the tank breaks with in the next year, they will replace it. And I have to deal with the aftermath... If it lasts longer, I won...

Please call me crazy!!! It's just my "thought process"... All that being said, I am not sure what exactly I will do...


Thanks so much guys
Higor

If it was me I would get what I paid for, a tank that I do not have to guess if or when it will dump water in my house. If you have a slightest thought that this tank may fail, you are always going to be thinking about it and probably not enjoy the hobby the way you should.

 

[higorc]

Thanks Matt. You make a valid point about the bottom chip. I am looking into away to re-innforce it, just to be safe. It will also be under 2" of sand.

As far as the warrantty, it still stands. As part of the deal, they have sent me the warranty in writting and have ammended it so that it specificaly mentions that the surface glass chips...

"In reference to custom aquarium 48 x 30 x 20 for Higor Cruz. 3 surface chips has been found upon delivery. After inspection we found them to be surface chips and are safe to use as normally intended to and this full warranty listed above applies to this aquarium."

 

[dz6t]

Fill it up and pocket the 60%.

 

[dcforester1]

Thanks Matt. You make a valid point about the bottom chip. I am looking into away to re-innforce it, just to be safe. It will also be under 2" of sand.

As far as the warrantty, it still stands. As part of the deal, they have sent me the warranty in writting and have ammended it so that it specificaly mentions that the surface glass chips...

"In reference to custom aquarium 48 x 30 x 20 for Higor Cruz. 3 surface chips has been found upon delivery. After inspection we found them to be surface chips and are safe to use as normally intended to and this full warranty listed above applies to this aquarium."

It must be hard to have a new tank, and send it back, That thing would have been packed up and on its way back. If you are looking for someone to agree with you to keep it. I dont think thats going to happen. I wouldnt be able to enjoy it with those cracks. Believe me I bought a tank and got a great deal, but it had some minor scratches. Every time I look at my tank its the first time I see. Do yourself a favor and send it back. If that thing ever did leak, wow. Picture a gallon of water on the floor, now multiply it by 120, its alot of water. Think of the damage, and the pain of repair? If it was in your basement, MAYBE??? In your house, no way.

Good Luck

 

[Dashiki]

I have had a tank fail because of a chip like the one in your first pic. I made the chip myself (what idiot uses a hammer next to a glass tank) it lasted 3 weeks them dumps 25 gallons on my basement floor luckily it only ruined a rug but it could have been worse.

not worth the risk have them send you a new one.

what do they do with the old one do you send it back to them?

 

[Flame Angel]

Thanks Matt. You make a valid point about the bottom chip. I am looking into away to re-innforce it, just to be safe. It will also be under 2" of sand.

As far as the warrantty, it still stands. As part of the deal, they have sent me the warranty in writting and have ammended it so that it specificaly mentions that the surface glass chips...

"In reference to custom aquarium 48 x 30 x 20 for Higor Cruz. 3 surface chips has been found upon delivery. After inspection we found them to be surface chips and are safe to use as normally intended to and this full warranty listed above applies to this aquarium."

Is this warranty going to cover all the damage done when the tank breaks?

There is a saying. "If you have to think about it twice" walk away.

 

[Bobbofin]

This is a ultimate "no" question and answer. Will CadLights pay for the tens of thousand dollars worth of damage beyond the cost of the tank? The answer is absolutely not! Your question to them is, are you willing to be responsible for liability if it fails? The answer is no, they refuse any liability even if the tank is brand new and perfect except for replacement of the tank. If you read your warranty is says so. I would not put one drop of water in that tank and request immediate replacement. PM JayM and ask his opinion. He dealt with the same thing on a DSA tank and refused to put a drop of water in his damaged tank because $20-30,000 of damage is not worth risking using a $1000 damaged tank. When a tank that big bursts you are dealing with mold remediation, carpet and drywall replacement and complete re-finishing of all living environments below and around were the tank burst. Think wisely before you say "yes." It could cost you the expense of lawyers, insurance companies and pissed off neighbors. I know you're excited to set up your new tank but is it worth $20-30k of financial responsibility and dealing with lawyers and insurance companies for years and years and possibily being sued for damages? THINK ABOUT IT!

 

[Bobbofin]

Not trying to be a jerk but if a car dealer tried to sell you car and said "the brakes will work 99.95% of the time" would be buy it?

 

[KSC]

If the tank leaks while under warranty the manufacturer is most definately liable for any damage it causes. You can't waive your liability on something you build, though you can write it and hope someone believes it. Make sure your insurance covers a tank leak and fill it up. That way your insurance company can subrogate the claim against Cadlights if they wish....

 

[Bobbofin]

If the tank leaks while under warranty the manufacturer is most definately liable for any damage it causes. You can't waive your liability on something you build, though you can write it and hope someone believes it. Make sure your insurance covers a tank leak and fill it up. That way your insurance company can subrogate the claim against Cadlights if they wish....

I don't agree. You can subrogate and pass liability back and forward like a hot potato between lawyers, the courts, the manufacturer and the insurance companies. The bottom line is it worth it at the end of the day? It will cost you more than the cost of the tank in aggravation, time and expenses should something "bad" happen. KSC can say what they want but to prove liability and get them to pay is another thing. As the owner of the tank you are wholly responsible until a protracted fight in court involving lawyers and judges proves otherwise. You are responsible for the damage your property causes until proved otherwise in a court of law. I would not risk it. Liabilty, insurance companies and the courts can be a tricky business. It could take years to straighten out but in the mean time you are evicted(if renting), credit rating ruined, have a legal suit against you all for a tank you filled even though you wrongfully thought it was okay because you were unable to accept the truth. You can self-justify using the tank because of what the manufacturer says and your own impatientance but it may come back and bite you in the arse one, two or three years down the line. This whole conversation is looney tunes IMO. DON'T FILL IT BUT RETURN IT! IF THE VENODR GIVES YOU HARD TIME CHARGE THEM BACK ON YOUR CREDIT CARD! TOTAL NONSENSE AND UNACCEPTABLE!

 

[dz6t]

I don't believe any tank manufacture's warrenty cover property damage. All they are liable is to replace the broken tank.

 

[KSC]

Of course their warranty doesn't state it. You are protected by MA consumer protection laws. If you buy a product and it causes injury or property damage due to a defect, the manufacturer is liable. As I said above, if your insurance would cover tank leak damage. fill it. If not, get a refund. Talk of evictions, lawsuits, credit rating destroyed, etc. only happens on The Reefer's Court.....