• ******* To read about the changes to the marketplace click here

Tropic Isle aquarium - Framingham, MA

I can't be responsable for the women at the counter or their attitudes. Speak to the owner. If you question someone in the fish rooms info, ask someone else. Maybe clarify exactly what you are looking to accomplish. We are a very busy bunch.

As for the salt section, the entire rear end of the store is the fish section for those who are not familiar with the set-up.

I have successfully kept a pair of Orange seahorses( Latin name escapes me at the moment) in a 10 gallon tank for over 3 years in the past. As for "cramming them in a shallow tank", it's a 30 gallon breeder and the fish they are kept with are non-aggressive eaters such as PJ cardinals, scooter blennies and mandarins. In my experience seahorse feed off the bottom so a tall tank is not essential for their well being. Folks have no problem sticking a pair of clown fish in a 3 gallon Nano though!! I wish people would stop playing games when they come in to the store!! I've been working there nearly 6 months now and I have my share of satisfied repeat customers. I am more than happy to share my 35 plus years experience with SUCCESSFUL marine aquarium keeping with anyone who asks. I also have my share of complete idiots!! (One couple out & out lied about having a marine tank just so they could buy a pair of "Nemos" !! So, if someone insists they "must have" that clown trigger to put in with their fire shrimp and that red hairy hermit in with their corals or "...it would be so cute to have a seahorse and mandarin in my 180 fish only tank" what am I supposed to do other than inform them of their follie and cruelty and bag the fish??? I have a family to support.

I was taken back with some of the comments on how it was frustarting to have to wait for help. We aren't mind readers!! Yet some commented on another vendors thread that were ".....happy to wait while the owner spent over an hour talking to a couple on setting up a marine tank", but can't wait 15 minutes while we are waiting on 3 customers at the same time. It is very frustrating for me!!!

I tell everyone I speak with the best way ( in my mind and through personal experience) on how to keep a successful marine tank ( Tank 50 gallons or larger and filtration, filtration, filtration!!!). People will do what they want and have a tendancy to hear what they want.

Example: Couple came in and said they had an "established" 90 gallon reef tank ( 100 lbs plus of live rock and about a dozen mixed corals. They started picking out fish. I made my recommendations and began to question them when fish 4 was bagged and they wanted 3 more. Asked them how long the tank was established and what type of filtration they had. Turns out the tank was only 3 weeks old and their fiI can't be responsable for the women at the counter or their attitudes. Speak to the owner. If you question someone in the fish rooms info, ask someone else. Maybe clarify exactly what you are looking to accomplish. We are a very busy bunch. ltration was a Back-Pak skimmer and the live rock. I gave them my best "You folks are really underfiltered and don't have enough circulation in the tank and I would suggest spending money on filtration rather than fish at this point" speach when I was told to bag the fish they wanted and that I didn't know what I was talking about. The store where they bought the set-up from (who shall remain nameless) told them their set-up was just fine. So I bagged the fish and told them I would not guarantee the fish due to their insistance on overstocking such a new and underfiltered tank. Lo and behold 4 days later they called to inform me that their tank had wiped out completely. They asked what I suggest they should do. I informed them AGAIN about they're lack of filtration/circulation and not to overstock, but maybe they should call the guy who set them up (after all I don't know what I'm talking about!!)

Next time anyone is in Tropic Isle and has a quaetion about their tank or fish see me!! If I can't answer the question I will find someone who will. Just don't play games please !! I'm the older guy with the mustache, earings, and braid. I'll be as honest as possible with you if you are the same with me.

Dan
 
Last edited:
i have no complaints other than the price of dry goods, i have always been helped right away. I guess i go in at a good time. They always have tons of livestock and the store is clean. I asked the woman behind the counter about a stand for my 70 gallon half cilynder and she told me she can call and aks someone, I made it to westboro on rt 9 and she already called back with a price. I think the one guy(sorry i dont know your name) with the long pony tail thing is great. I ask questions when i go. I dont try to trick them into giving me a wrong anwser. Me i would rather go give my money to some one local(i live in worcester). I cant not go to natick or framingham without stoping in and picking up something.
 
Don't worry about explaining the set-up of the store, I won't be back. Post edited. Please read the rules again. I know it's tempting to keep going on a rant, but please keep your posts limited to describing your personal experience with the vendor.
 
Last edited by a moderator:
Opinions Vary

Disclaimer: Brand new member here. Small reef tank (72G)

Returned to the hobby after a 10 year hiatus. TI has been an excellent resource in getting me up to speed on technology for keeping the tank healthy.

Recent experiences:

Bought a skimmer....had a problem, and it was immediately dealt with...professionally, and without any attitude.

Purchased a fish that DID NOT acclimate well in my tank: returned it, was issued a credit, and purchased a different fish.

Got ICH on a fish....Leo took the time to explain the process of getting my tank healthy again. Part of this was purchasing a UV sterilizer. Was it cheaper on eBay? Yup. Guess what? eBay wouldn't take the time to explain the process, assemble it, and give pretty detailed instructions on using it in concert with the medicine and a hot dip to wipe out the critters.

Are the prices high? Possibly. It's RETAIL. Have I waited a long time to be waited on occasionally? Yes. Can the cashier be a little vacant or crabby? Yes, again. All this being said, I have been pleased overall with my experiences there, and believe that my tank is healthier overall for my purchases there. I'll be going back.

JM
 
Not that another opinion is needed....

i don't think I have any new insight here...but what the heck.

I've shopped at TI many times over the years....mostly, as others have said, because it's the closest large LFS to my house. Great selection of live and dry stock, but thanks to BRS I've learned to buy nothing there that I don't absolutely need to. Everything I can do on line I do, and I'd certainly never by a coral of any kind.

One of the guys in the fish department (don't know his name) is always really nice and extremely knowledgable. The rest act as though it's a bother to have me there...and really don't seem to care about who needs help.

Post edited. Not an experience, but instead insults to the staff. That's not welcome. Please keep your posts limited to your experiences.
 
Last edited by a moderator:
People, go back and read the rules. :mad:

Keep your posts limited to your experience with the vendor. Don't insult the employees. Don't belabor the point. Keep the posts factual.

It really shouldn't be this hard, folks. :rolleyes:
 
Stopped by tonight. Hung around for about an hour, ended up walking out with an exquisite wrasse. Hes floating in the sump now, and looks really alert.

I had a couple minute conversation with someone who worked there, seemed like a nice guy, and seemed to know his stuff. Forgot to ask his name though :-/
 
Hi Rich,

That was me !! Got your PM thanks for the vote of confidence!!! Yeah, the little wrasse is a healthy bugger. Came in with a bunch of "asst. fairy wrasse". It'll grow up to be a beauty I'm sure.

Thanks again, Dan
 
ti is pricey but i think there fish look great.every time i go i spend at least 200 on some kind of fish.the best thing is they have a ton of stuff to choose from and if you need it they always have it. you don't have to run to like 5 stores to find out they don't carry it or there out. even on the days where they may not have alot of fish due to a busy weekend the still have more stuff on there bad days than most of these other stores on there good days. just my 2 cents
 
The best thing for me is that they are open till 9 unlike just about every other place...

I can't make it to any LFS before 8pm and that's about what time they all close..
 
sw300galma said:
The best thing for me is that they are open till 9 unlike just about every other place...

I can't make it to any LFS before 8pm and that's about what time they all close..

Totally agree, I hate how SOME of the stores close at like 6:30. I get out of work at 6, theres no way I can get anywhere at 6:30.
 
ME and my roomate made our weekly visit to TI today. Waled out with a fish and a bucket of salt. Great service as always.
 
Stopped in on Sat.
Store looked good, livestock looked good.

However, I was rather dismayed/annoyed to see the one handicap parking spot is overgrown and useless (its very narrow and a tree has been allowed to grow into the spot from the driver side).
I can't see any disabled person being able to use that spot.

My wife has mobility issues and a disabled placard for parking. Had she been with me on Sat she would not have been able to enter the store.

I'm especially disappointed since this is a legal requirement under the Americans with Disabilities Act - It looks to me like TI has more than the minimum # of spaces to be required to conform to the ADA standards, and since much of the spots are "downhill" from the entrance, its truly an access issue. It also looks like they know they are required to have a handicap spot - its marked (although I don't think that sign meets legal muster anymore) as such - so why don't they maintain the parking spot and a manner that shows more respect to disabled customers ???

do they realize that they are opening themselves up for a discrimination lawsuit ? How hard is it to spend 15 minutes and trim the tree ?

I walked in with money to spend, but couldn't bring myself to spend it after seeing that on my way in.
 
Have you called them and addressed your concern. I'd also mention the legality of it, they may just be way out of touch. Call 'em up! NBL
 
I had a good experience there after the meeting. I asked a kid on a ladder if he knew where the epoxy was and he got down off the ladder and walked me over several isles to find it. He then explained the differences between the kinds that they had. Another employee came right over and got some livestock out for me and another one showed me where the food was kept.

I used the 20% discount coupon at the register and went on my way. They do have some great corals there and nice fish. It is a little more expensive than I'm used to paying, but the discount helped.
 
Handicap Access

We have several customers (regulars) that are wheelchair bound . They visit several times a month. They have not mentioned any problem to us. I will, however , talk to management tommorow ( Wednesday) about this matter. Unless we are told there is a problem, we don't know!!! I'm sure this will be looked into.

Dan
 
Edited my own post. Not a vendor experience.
 
One of my best friends is in a wheelchair. TI has been there since the 70s at least. The ADA only applies to businesses that have been built since 1993. There are plenty of small businesses with no space and that the entrance would be impossible to get into. We went to chinatown last weekend, I dont think there is a one that would have been easy for him to get into, we got him in anyway.

redpaulhus said:
Stopped in on Sat.
Store looked good, livestock looked good.

However, I was rather dismayed/annoyed to see the one handicap parking spot is overgrown and useless (its very narrow and a tree has been allowed to grow into the spot from the driver side).
I can't see any disabled person being able to use that spot.

My wife has mobility issues and a disabled placard for parking. Had she been with me on Sat she would not have been able to enter the store.

I'm especially disappointed since this is a legal requirement under the Americans with Disabilities Act - It looks to me like TI has more than the minimum # of spaces to be required to conform to the ADA standards, and since much of the spots are "downhill" from the entrance, its truly an access issue. It also looks like they know they are required to have a handicap spot - its marked (although I don't think that sign meets legal muster anymore) as such - so why don't they maintain the parking spot and a manner that shows more respect to disabled customers ???

do they realize that they are opening themselves up for a discrimination lawsuit ? How hard is it to spend 15 minutes and trim the tree ?

I walked in with money to spend, but couldn't bring myself to spend it after seeing that on my way in.
 
Actually - when a lot is repainted it needs to meet ADA specs, it has nothing to do with how long a company has been there.

If the lot contains from 1 to 25 spaces, there must be at least one "Accessible" space, it must be Van Accessible and have a 96" wide access lane:
http://www.usdoj.gov/crt/ada/restribr.htm

I wasn't going to even touch the fact that they don't meet the required specs (van access and lane size) - I was just shocked that they let a tree grow into the handicap spot (this is next to the front door, every employee who walks in that door has to see it, how can they not know about it ? ).
 
I doubt that lot has been repainted/paved since before 93 either. That is the most screwed up parking lot I think I have ever been in anyway. Its barely suitable for non-handicap people!

I will agree with you on the tree thing though, thats not right!
 
Back
Top