redpaulhus
Who's Paul ? :)
I haven't been up to Framingham since the BRS meeting was up there - has the handicap spot been brought up to code yet ?
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Tropic Isle aquarium - Framingham, MA
- Thread starter amallapaty
- Start date
sw300galma
Sgt. Tang Police
redpaulhus said:
Good point...It did seam trimmed back last time I went...I didn't look at it in detail (I parked the next spot over) I just remeber not having to duck to get out of my car. I usually go every wednesday so i'll most likely be heading up thier tonight.
TheUltimateNoob
TheUltimateNoob
you guys overdosed with formalin? that's pretty bad. actually, it's a bit concerning that formalin is even dosed at all. that stuff is pretty harsh. i haven't been back to TI since mr. london tried to sell me a whole bunch of over-priced equipment that i didn't need and then gave me a bit of passive-aggressive, pompous, arrogant attitude when i said i didn't really need that stuff. and don't even get me started on the front-counter ladies. i sure hope that "employee adjustment period" you're talking about involves them. but i do have to say the guys working the fish room are all very nice and helpful.
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I just noticed the handicapped space the other day, that is pretty bad. Freshly painted handicapped symbol, but it's a narrow space on a pretty good incline and at least part of the bush is still in the way. To me it looks like a person in a wheel chair would be lucky to use that space and not end up stuck or hurt?
Worse yet, out of the 4 spaces in front of the store, that is the only one on an incline, and the only one that is that narrow? Why? It would be a simple task to make the handicapped space the one just to the left of the front door (looking at the store), at least that space is more or less level and looks wider.
I second what whoever said, loru1588, don't take all of this on yourself. You seem to have the best intentions and a positive attitude but TI has been taking flack forever for all the same stuff and it never changes. Dry goods prices are way high compared to other LFS's that cater to reefkeepers, but there is a lot of good stuff in stock. Fish selection good. Staff often over-busy (and thus sometimes not seeming as friendly as they could).
Good luck loru, just don't let this give you an ulcer, it's not your fault.
Worse yet, out of the 4 spaces in front of the store, that is the only one on an incline, and the only one that is that narrow? Why? It would be a simple task to make the handicapped space the one just to the left of the front door (looking at the store), at least that space is more or less level and looks wider.
I second what whoever said, loru1588, don't take all of this on yourself. You seem to have the best intentions and a positive attitude but TI has been taking flack forever for all the same stuff and it never changes. Dry goods prices are way high compared to other LFS's that cater to reefkeepers, but there is a lot of good stuff in stock. Fish selection good. Staff often over-busy (and thus sometimes not seeming as friendly as they could).
Good luck loru, just don't let this give you an ulcer, it's not your fault.
sw300galma
Sgt. Tang Police
I was there on Wednesday.... definaltey better than before. Still I think acceptable because there are 2 spots. Although I can't speak 100% for the people that use them...But the effort was made.
Maybe some feedback from someone who uses them?? Recently..
Oh and I need to mention since I'm a avid BASHER....
The counter lady was very pleasant with me for the first time!! My friend and I got into the truck and both said "wow she was really nice today"
So we did notice and appreciate it!!!
Maybe some feedback from someone who uses them?? Recently..
Oh and I need to mention since I'm a avid BASHER....
The counter lady was very pleasant with me for the first time!! My friend and I got into the truck and both said "wow she was really nice today"
So we did notice and appreciate it!!!
SaltCreep
Non-member
Very Cool Forum !
First post here....
Yes the owner and counter relatives have a really creepy hostile vibe.
Why this is...I don't know. Maybe there are issues we are unaware of.
Some days it seems to travel over to the staff as well.
I worked in a store in South Philly for a while where there was a really rough clientel and brazen shoplifting, yet the owners relatives who worked there still managed to be relativly pleasant most of the time.
Bottom line is they have the selection, they are close to Boston, you will see something interesting there, and it will be REALLY expensive.
As for knowledge of the staff, I take everything I am told with a grain of salt (pun?) because I have been jaded by the industry.
First post here....
Yes the owner and counter relatives have a really creepy hostile vibe.
Why this is...I don't know. Maybe there are issues we are unaware of.
Some days it seems to travel over to the staff as well.
I worked in a store in South Philly for a while where there was a really rough clientel and brazen shoplifting, yet the owners relatives who worked there still managed to be relativly pleasant most of the time.
Bottom line is they have the selection, they are close to Boston, you will see something interesting there, and it will be REALLY expensive.
As for knowledge of the staff, I take everything I am told with a grain of salt (pun?) because I have been jaded by the industry.
sw300galma
Sgt. Tang Police
Definaltey can't beat TI's Selection. They have achillies Tangs that i've been looking for...Online places don't even have them!!
I haven't been on this forum as I moved out of state a few years ago but on a recent vacation to MA I stopped in at TI and absolutely nothing has changed.
I started going to TI when I was in college in the mid 80's. At that time most LFS's had little to no SW and TI's tanks looked better than the New England Aquarium's. I met Mr London and the angry register lady and they have not changed one bit. One of my first puchases (with their advice) was a false perc and a lionfish. Well, as expected the perc lasted all of 2 days.
Dan, unfortunately you are in a no win situation as you must tow the company line. You may deny it but I'm sure the second you leave we will hear a different story.
The drygoods are way overpriced, most of the staff could care less about the customer and will recommend and sell just about anything.
speculation removed
FWIW, the tree and sand in the handicap spot have been their for 20 years so "redpaulhus" it's time to bring your chainsaw.
I started going to TI when I was in college in the mid 80's. At that time most LFS's had little to no SW and TI's tanks looked better than the New England Aquarium's. I met Mr London and the angry register lady and they have not changed one bit. One of my first puchases (with their advice) was a false perc and a lionfish. Well, as expected the perc lasted all of 2 days.
Dan, unfortunately you are in a no win situation as you must tow the company line. You may deny it but I'm sure the second you leave we will hear a different story.
The drygoods are way overpriced, most of the staff could care less about the customer and will recommend and sell just about anything.
speculation removed
FWIW, the tree and sand in the handicap spot have been their for 20 years so "redpaulhus" it's time to bring your chainsaw.
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FooManChoo
Non-member
They make money because they'll sell anyone anything. I was starting up a 29g reef about a year ago, and they tried to get me to buy an Ehein Pro 2 2026, saying it was the best thing I could do for my tank. Never mentioned a fuge, lights, skimmer..... I've rarely gotten friendly service.
Second hand info removed.
The drygoods are WAY expensive, and there's no excuse for it. Second hand info removed.
Please read the rules of this forum. You can't type things you've heard from other people or try to guess other people's motivations. First hand experience only. Thanks.
Second hand info removed.
The drygoods are WAY expensive, and there's no excuse for it. Second hand info removed.
Please read the rules of this forum. You can't type things you've heard from other people or try to guess other people's motivations. First hand experience only. Thanks.
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fanaglethebagle
Not-so-old Sea Dog
It is very hard to stay away from, because they have everything. If I desprately need something ill go there and pay the extra 10$.
fanaglethebagle
Not-so-old Sea Dog
Fitzy said:
This happens to alot of people including me, you cannot declare another persons experience "false" because you disagree.
sw300galma
Sgt. Tang Police
fanaglethebagle said:
I don't think he was declaring his experience False...
Foomanchoo's second hand info removed.
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Andy O
Non-member
I have been helped by Leo and Jason in the past and have to say that I have never felt rushed. On numerous occassions Jason has spent a considerable amount of time with me and on one occassion probably close to an hour. It can get pretty hectic in there so it is possible that they have to try and keep everyone happy and speed things up a bit. I'm sure a lot of it depends on how many customers are in the store at any given time.
Paul K
Non-member
I've gone to Tropic Isle on and off for 20+ years. I can honestly say I have never had a truly good customer service experience there. At best I've gotten disinterested employees that I had to practically drag into the fish aisle to help me (even when it was me and 2-3 other customers in the store) and at worst they have been downright rude.
I've pretty much given up on them, I'll sometimes trade off shopping experience satisfaction in exchange for bargains, but Tropic isn't the place one finds bargains either.
I've pretty much given up on them, I'll sometimes trade off shopping experience satisfaction in exchange for bargains, but Tropic isn't the place one finds bargains either.
