Drs Foster & Smith ... great response!

[Mrs Fish]

I ordered about $80 worth of dry goods from Drs Foster & Smith last week. It arrived yesterday and the box was suspiciously warm and wet. Upon opening, I discovered that the cap of the 1kg calcium supplement had come off (blown off??) and heated up, partially melted the plastic bottle, melted the contents of a salifert magnesium test kit, but mercifully left the mag supplement and carbon alone.

I called Dr Fosters & Smith immediately because the calcium and mag test kit were ruined and unusable. I offered to send them a digital photo of the problem, but they said they didn't need it and instantly believed me (even though those 2 items were the most expensive of all!). Today I received replacements for both items shipped by fedex over night.

Excellent service. I am really impressed!

Sue

 

[NHLaCrosse]

I've been using them for many years and have never had any problems. I think your experience with them is normal for them. Great company to deal with.

 

[afboundguy]

The couple times I've had problems with their orders they didn't ask questions just shipped me new stuff. I had a problem once where I ordered faster shipping and something was missing and they just shipped it normal shipping but I called back and they gave me some credit.

Their customer service is great!

 

[reefsmurf]

I agree.. they have _the_ best customer service of all the mail order joints I've tried.

 

[seahorse1]

I have ordered live stock from Dr Fosters many times and only once did I receive dead fish. I called them and offered to send the fish back but they said no problem. They credited my account right away and i didnt have to send the fish back.

 

[Macboy]

I had to return a bulb that didn't work and they replaced it no questions asked. All other stuff ordered from them came without a hitch. Excellent customer service with this outfit.