Recently purchased, for my BC14, a NC12 skimmer made by Sapphire Aquatics via Nanotuners.com. I had a question about the skimmer, and was referred by Nanotuners (who helped me all they could) to SapphireAquatics (SA). SA called my cell phone within two hours (even though they were closed or the day) and helped me over the phone. He gave me his cell number and told me I could call him at any time for futher assistance.
Turned out that we were just being too cautious with inserting a connection - we were afraid to force a fitting. There was no problem with the skimmer.
Great customer service - just wanted to pass it on
Turned out that we were just being too cautious with inserting a connection - we were afraid to force a fitting. There was no problem with the skimmer.
Great customer service - just wanted to pass it on