I have been to 90% of the LFS's in the Boston metro area, all the way to NH, to RI. So here are my feelings...
The attitude of a couple of their employees is TERRIBLE. I have been treated like an idiot multiple times in there. From being looked at funny when asking about feeding Acans, to being told 3 tangs in my 75 would be more than OK. I have never had a fantastic experience in there. Though I will say my GF does like some of their FW guys, I have not experienced that.
Also, if you look back in some of the articles on here about the store, you may find things about a bug issue, but I will let that speak for itself.
This is just what I have seen in that store. I will continue to walk in there because it is 2 seconds from where I work, and see if it changes. However I will not purchase anything until I see a large change in attitude. I have another store, which I will not pump in this thread, that I know and love, and are always helpful
My 2 cents
Jordan