jefstathiou
Non-member
Much to my delight, I was able to find two Wyoming White Clownfish at Cultivated Reef this week. The owner, Greg, appeared to understand my hesitancy and anxiety that a prospective buyer may have about buying such expensive fish. He patiently answered all of my questions, and concerns about the fish. Of course, ultimately, they are just clownfish, albeit, more costly than the average fish. In any event, when I finally decided to make my purchase I called Greg after 2:00 PM, and I of course, (like any other reefer) wanted the fish immediately. Greg was able to put it together quickly, and I received my fish at 9:10 the following morning.
When I opened the box, the level of professional packaging was clear, even including the appropriate small heat packs. Even more importantly, I saw two clownfish that exceeded my high expectations. Both appeared healthy, and were the size that I was expected. No slight of hand or photoshopping here.
Being somewhat nervous, I reached out to Cultivated reef for confirmation that my ordinary acclimation process, etc., was appropriate for these guys. Of course it was; but point here is that my obviously trivial questions were responded to immediately and professionally, almost as though Greg was sitting by a computer waiting for my emails.
In my mind, the follow up is at least as important as the sale. Greg once again exceeded my expectations. I, of course, will turn to Cultivated Reef to fill my next livestock order.
When I opened the box, the level of professional packaging was clear, even including the appropriate small heat packs. Even more importantly, I saw two clownfish that exceeded my high expectations. Both appeared healthy, and were the size that I was expected. No slight of hand or photoshopping here.
Being somewhat nervous, I reached out to Cultivated reef for confirmation that my ordinary acclimation process, etc., was appropriate for these guys. Of course it was; but point here is that my obviously trivial questions were responded to immediately and professionally, almost as though Greg was sitting by a computer waiting for my emails.
In my mind, the follow up is at least as important as the sale. Greg once again exceeded my expectations. I, of course, will turn to Cultivated Reef to fill my next livestock order.
