Ecotech radion tech support

[Mr.Rodrigo502]

Hey guys... I remember there was an ecotech radion owners thread but can't seem to find it....

Anyways....... I went full radions (4 fixtures) on my 250g tank..... As of right now they are on basic mode.... I shut them off so I can run the USB cable and connect it to my laptop.....only thing is that it shows "no connection" on the software I downloaded from the ecotech website. I restarted my computer... Nothing. I turned off radions... Nothing...
I want to put them in natural mode.
Im asking for a little help If anyone knows about this utility or if u live near me and don't mind driving by and help me set these up... It would be greatly appreciated.
Heres a quick glance of the install and outlook......

 

[Mr.Rodrigo502]

 

[banshee1]

They have to be on when you hook up the usb

 

[Nate G]

I don't own them but they probably come with a cd that includes a driver so your computer will know what to recognize them as. You'll need to install that first if you haven't already

Sent from my DROIDX using Tapatalk

 

[banshee1]

They don't come with a driver cd.if the lights are off the computer won't see them.they have to be on

 

[Mr.Rodrigo502]

That's wierd..... The video ecotech made on how to run the USB to the computer states not to power them on..... I'll try them when I get home...
Also one of my fixtures was flashing red. Idk why it was doing it..... I just hit the main switch and shut them off and rebooted them.

 

[banshee1]

Idk but when mine is off the computer didn't pick them up but as soon as I turn it on it connects.try turning then on after you connect the usb

 

[dannyp02908]

Plug N Play USB drivers - Generally, you shut the device off, then plug in the USB cable to the device and the computer, then turn the device on. This prompts plug n play. My guess, if you open up device manager on your computer, it shows an unknown device.

 

[Mr.Rodrigo502]

Ok I'll do that when I get home....... Have to do something right after work but probably gonna be back by 7

 

[dannyp02908]

Kool, let us know how you make out. I'm sure there are plenty of computer guys here.

 

[Matt W]

+1

doesnt matter if they are on or off. I alway connect mine when they are on. Also sometimes you need to refresh the software until it recognizes the lights.
If you have any problems, I have had an EXCELLENT experiences with customer service via email and their online forum.

The usb function is annoying, especially when you don't own a laptop with PC operating sys. My pc died a few months ago, got a mac, and have to rely on borrowing a laptop.

Supposedly, the next update is to include mac software and tethering functionality (allows you to remotely control the light as long as it is hooked up to a master computer. ie you still need to have it hooked up to a computer to control it with you iphone)

 

[Mr.Rodrigo502]

Btw one of my radions keep flashing red every 10 seconds......... What does that mean?

 

[Foggy]

sorry for the thread jack but do they need to be hooked up to a computer all the time or can I configure the color scale and then d/c the computer?

 

[banshee1]

Set the colors then disconnect.no need to keep then hooked up

 

[Foggy]

and they also retain all the timing stuff? Off topic my buddy is a fire captain in Milford, NH

 

[banshee1]

Yes they have an internal clock.whats your buddys name.I may know him.