Really? I don't think they do that anymore, may be due to too many failing pumps.I have before. I had an old MP10 original that the dry side had a worn out bearing and was super loud. Contacted them, and even though it was out of warranty, they sent me a new dry side for free, along with a return label, I put the old dry side in the box, and sent it back. Not one penny out of my pocket and no more than 5 minutes of my tank not having a working powerhead.
Here is my experience with Ecotech Marine tech supports
bought a brand new shining MP40 10 days ago. (yahoo)
After picking up the new MP40 from LFS, when I came home, opened up the box. The power supply died after 2 minutes. and it was on a Friday evening.
Was not able to get a hold of Ecotech until Monday the following week.
With a single 5 minutes phone call, they sent out a new power supply to my house two days later.
They said that if I have any more issues with this new MP40, they will authorize to send me a new MP40.
I still think the price on their products is way way over price. Let's hope for some Chinsese made MP10, mp40 and Radion in the market some day.
The new MP40 did not even come with a manual.
There's already a Chinese-Made Radion. Google "ReefBreeders SuperNova" it's like a radion, only better.
And yes dzt, ecotech just sent me a new side.
And yes I agree their warranty should be longer.
And yeah their prices are HORRIBLE!!! It's because they know their product is super convenient, and when it works, it works amazingly. And its patented so nobody can ditto it.
I don't think the product is launched yet, are you having a bad day too?Reef Breeders is a joke. the site do not even have a contact info.