Any local shops carry neptune apex?

[DEIGNAN14]

Just had a terrible customer service experience with BRS. They shipped me a damaged unit and Ive been struggling for a week to get a replacement in time for an upgrade during my time off.

Anyone know of an LFS in New England that carries the apex?

 

[rock-n-reef]

@All Things Aquatic might have them.

 

[mandarin]

@All Things Aquatic has them I believe

 

[BiGGiePauls33]

@All Things Aquatic @BackwoodsReefs @OSA should all have them, possibly @LoveTheReef as well.

 

[absolutecarrot]

Love the reef

 

[Tim190]

Jay Aquarium

 

[Mccune]

All things aquatics for sure has Neptune

 

[DEIGNAN14]

Thank you! Kevin was awesome. Saved me some $ and got my holiday build back on track!

 

[wdebenedettojr]

Love the reef in wilmington and jays in salem

 

[jazzsam]

Just had a terrible customer service experience with BRS. They shipped me a damaged unit and Ive been struggling for a week to get a replacement in time for an upgrade during my time off.

Anyone know of an LFS in New England that carries the apex?

That really isn't great at all. I have not had to deal with customer service there but now knowing it may not be good does help my future decisions.

 

[Mixed Reefer]

That really isn't great at all. I have not had to deal with customer service there but now knowing it may not be good does help my future decisions.

I have to say that BRS in my opinion has excellent customer service. Every time I have had an issue with something That I have bought from them they have went above and beyond to fix issue. I have at least dealt with them on four different occasions all have been positive. Just my thoughts

 

[BiGGiePauls33]

I have to say that BRS in my opinion has excellent customer service. Every time I have had an issue with something That I have bought from them they have went above and beyond to fix issue. I have at least dealt with them on four different occasions all have been positive. Just my thoughts

Same here.

 

[DEIGNAN14]

I guess I found two bad CSRs.

Jen and Ryan both replied to try to make things right. I would order again and escalate to a manager earlier if needs be.