I just want to say I agree with the smiling thing.
When I walk into a place as a customer and the people who rely on us to keep their business alive have no personality,then It makes a negative impression that lasts with me.
The first time I went there I was looking for all the equipment for a 90 gallon,A reactor,mh light,skimmer,ect.
The woman seemed O.K. I won't say what I thought of the guy there,He would hardly respond to my questions and it seemed like he was talking down to me.Very lifeless.What a first impression.I left there very negative.
I figured it was a good sale and he'd be happy.
But I kept hearing good things from friends that went there so I gave them a second chance.If they hadn't talked me into it,I'd never gone back.
I will say it's better now.He at least talks and make some effort(some) to say hi or thanks.I hear a few people have brought it to his attention.
I hope they give this alot of thought.
They would have a gold mine there if they related to people better.
I know a lot of people that go to other places not for the product,but for the service.Excellent service makes people loyal.
If I'm spending alot of money on something,I'd rather support the store who treats me like a friend than the store that is a blahh atmosphere.
Customer service is something that is lacking everywhere we go now,I've noticed at resturants,stores and especially home depot(lol)
They have all the makings a good reefer would love,they have a great store,good price's,they're own CRA products,awesome corals,cool display tank with some real big,nice fish.I like that they hold the fish for a week.That means alot to me.
I just wish they were friendlier.
I hope people don't feel like I'm trashing a place,I just feel It's an honest opinion that can help them be a greater store.
