Hi fellas - I just wanted to let everyone know about a terrible experience I've had with AquaCave - first and only time I will order from there.
I placed a large order that included a pinpoint pH probe that they shipped DRY and was not working upon arrival. I returned it; they claim it works and that it's my monitor. Enrico at AquaCave seemed to have no clue about the fact that pH probes can't be shipped dry, and told me that because it worked for them, they would issue no refund and I'd have to pay shipping - AGAIN - to return back to me. The order was for over $1000, since I also bought a pendant, and they refused to even give me 40$ STORE CREDIT so that I could get an Apex controller, which I've been wanting to get. I did not see the return policy, and I was going by their "famous 100% satisfaction guarantee," which apparently means absolutely nothing. In fact, when I called their attention to it, Enrico told me " yes, well, it's been there and I just haven't asked the webmaster to take it down. It's costs a lot of money every time they update the website." Nice.
What store in 2009 will not let you return an item??? And this while they lie blatantly with a meaningless satisfaction guarantee! I have filed a complaint with the Better Business Bureau and I will be following up on this, but needless to say, I would advise anyone to stay away. It's not worth the hassle.
I placed a large order that included a pinpoint pH probe that they shipped DRY and was not working upon arrival. I returned it; they claim it works and that it's my monitor. Enrico at AquaCave seemed to have no clue about the fact that pH probes can't be shipped dry, and told me that because it worked for them, they would issue no refund and I'd have to pay shipping - AGAIN - to return back to me. The order was for over $1000, since I also bought a pendant, and they refused to even give me 40$ STORE CREDIT so that I could get an Apex controller, which I've been wanting to get. I did not see the return policy, and I was going by their "famous 100% satisfaction guarantee," which apparently means absolutely nothing. In fact, when I called their attention to it, Enrico told me " yes, well, it's been there and I just haven't asked the webmaster to take it down. It's costs a lot of money every time they update the website." Nice.
What store in 2009 will not let you return an item??? And this while they lie blatantly with a meaningless satisfaction guarantee! I have filed a complaint with the Better Business Bureau and I will be following up on this, but needless to say, I would advise anyone to stay away. It's not worth the hassle.
