I still can't get my apex to setup
Anyone having router issue with apex? They are very slow in responding to open tickets. The apex starts rebooting itself every few minutes on the second day. Bought it from Marine Depo two weeks ago. It has been 8 days and they can't solve the troubleshooting. Last night I got a respond from the support team suggesting to replace my router. Really?? I am using verizon network and verizon router. Is anyone setup apex using verizon having any issue?
Here is the response I received last night:
"I am sorry, I have not heard back. I am still waiting for the next steps. One other option you can try while we wait is to swap out the router is possible for a different model. I have seen people swap out for a netgear models and not had this issue."
It is getting really frustrating and the waiting time always 2-3 days before they get back.
Anyone having router issue with apex? They are very slow in responding to open tickets. The apex starts rebooting itself every few minutes on the second day. Bought it from Marine Depo two weeks ago. It has been 8 days and they can't solve the troubleshooting. Last night I got a respond from the support team suggesting to replace my router. Really?? I am using verizon network and verizon router. Is anyone setup apex using verizon having any issue?
Here is the response I received last night:
"I am sorry, I have not heard back. I am still waiting for the next steps. One other option you can try while we wait is to swap out the router is possible for a different model. I have seen people swap out for a netgear models and not had this issue."
It is getting really frustrating and the waiting time always 2-3 days before they get back.