I just got an email from Miracles saying that my tank is finished but won't be shipped until August 3rd because they're shutting down for a week for holiday, which will mean the tank won't arrive til the 7th or 8th. I flew down some family to help me with this build and help me set it up. I ordered the plane tickets 3 weeks ago and everytime I spoke to Derek, he told me that I would have the tank by the end of July or early August. They never mentioned that they were shutting down for a week at any time during our conversations (trust me there were plenty). The plane tickets cost me $2000. They will be leaving on August 7th. I will probably have to change the flights at $150 a piece. I need them here to help me set it up because I just had shoulder surgery yesterday and won't be able to lift anything as well as unload the tank.
I just need some advice on what to do. Is this a valid complaint? I'm not usually the type to call and complain but I'm spending thousands of dollars on the tank and the plane tickets. Any feedback will be helpful. Thanks